Order Delivery Policy

Introduction

At Zeconix, we are committed to ensuring that all orders are delivered accurately, on time, and to your complete satisfaction. This Order Delivery Policy outlines the key procedures and expectations for the delivery of our services and products.

Order Confirmation

• Order Acknowledgment: Upon receiving your order, Zeconix will send you an order confirmation via email. This confirmation will include details of the services or products ordered, the expected delivery timeline, and payment information.
• Advance Payment: As per our policy, orders will only be processed after the advance payment is received. The payment terms will be outlined in the order confirmation.

Delivery Timelines

• Estimated Delivery Time: The estimated delivery time for each service or product will be specified in the order confirmation. Delivery times vary depending on the complexity and scope of the project.
• Timely Delivery: We strive to meet all delivery timelines as agreed upon during the order process. In case of any unforeseen delays, Zeconix will inform you promptly and provide an updated delivery schedule.

Delivery Process

• Digital Delivery: For services such as web development, design, or software solutions, delivery will be done digitally. You will receive all deliverables via email or through a secure online portal, depending on the nature of the order.
• Physical Products: If any physical products are involved, Zeconix will provide shipping details, including the courier service used and tracking information. Delivery costs, if applicable.

Client Responsibilities

• Accurate Information: It is your responsibility to provide accurate delivery information, including email addresses and any other details required for the successful delivery of your order.
• Acceptance of Delivery: Upon receiving the deliverables, it is your responsibility to review and confirm that they meet the agreed-upon specifications. Any discrepancies should be reported to Zeconix within 7 days of delivery.

Changes and Modifications

• Order Changes: If you need to make changes to your order after it has been confirmed, please contact Zeconix as soon as possible. We will do our best to accommodate your request, but changes may affect the delivery timeline.

Non-Delivery and Issues

• Non-Delivery: In the unlikely event that you do not receive your order within the specified delivery timeframe, please contact us immediately. We will investigate the issue and take the necessary steps to ensure your order is delivered promptly.
• Quality Issues: If there are any issues with the quality or accuracy of the delivered services or products, Zeconix will work with you to resolve them. Our goal is to ensure that you are fully satisfied with your order.

Contact Information

For any questions or concerns regarding your order, please contact us:

Zeconix
Email: info@zeconix.com
Phone: +92 315 3422316
Address: OFFICE # 101, FIRST FLOOR, PLOT # 320, MAIN BOULEVARD, PHASE-6 DHA LAHORE